Terms of Service

Last updated: 24 July 2026

Operator: Nekotin Kft., a company registered in Hungary, registered address: 2072 Zsámbék, Nyárfás utca 38.
Contact email: hello@emese.care

1. Acceptance of Terms

By creating an account and using the Emese Care application ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not create an account or use the App.

These Terms constitute a binding legal agreement between you and Nekotin Kft. ("we", "us", or "our"), the operator of Emese Care.

2. Description of the Service

Emese Care is a digital behaviour-change support platform. It offers structured programs to help people reduce or stop habits such as nicotine use, social media overuse, alcohol use, gambling, medication dependency, pornography use, and drug use.

The App provides:

• Personalised content based on your stage of change
• Progress tracking and daily check-ins
• Motivational tools and educational materials
• A structured program tailored to your chosen habit area
• A moderated community where you can share your experience with other users

Emese Care is a support tool. It is not a medical service, therapy, or clinical treatment. See Section 10 (Medical Disclaimer) for full details.

3. Eligibility

You must be at least 18 years old to use Emese Care. By creating an account, you confirm that you are 18 or older.

We do not knowingly collect data from anyone under 18. If we discover that a user is under 18, we will delete their account and all associated data immediately.

This requirement is especially important for users of the Gambling program, where 18+ is a legal requirement in Hungary and across the EU.

4. Your Account

4.1 Registration

You must provide accurate information when registering. You are responsible for keeping your account credentials secure. Do not share your password with anyone.

4.2 One account per person

Accounts are personal. You may not create accounts on behalf of others or create multiple accounts for the same person.

4.3 Account security

If you believe your account has been compromised, contact us immediately at hello@emese.care.

5. Privacy and Data Protection

Your privacy matters deeply to us. We process your personal data under the General Data Protection Regulation (GDPR) and applicable Hungarian law.

Please read our Privacy Policy for full details of:

• What data we collect and why
• How long we keep it
• Your rights (access, correction, deletion, export)
• How to contact us about your data

Key points:

• Your health-related data is pseudonymised; it is never stored alongside your real identity
• You can export all your data at any time
• You can permanently delete your account and all data at any time
• We will never sell your personal data

6. User Conduct

You agree not to:

• Provide false information during registration or use
• Attempt to bypass the 18+ age gate
• Use the App for any unlawful purpose
• Attempt to access other users' accounts or data
• Attempt to reverse-engineer, scrape, or otherwise extract data from the App
• Misuse the feedback or reporting features

We reserve the right to suspend or terminate accounts that violate these Terms.

Additional rules apply to anything you post where other users can see it. See Section 7 (Community and User-Generated Content).

7. Community and User-Generated Content

7.1 What this section covers

Parts of the App let you post content that other users can see. This includes the Community feed, replies to other people's posts, any photo you attach to a post, and the display name you choose. We call all of it user content, and this section applies to every part of it.

7.2 Zero tolerance for objectionable content and abusive users

We have zero tolerance for objectionable content and for abusive behaviour towards other users. Emese Care is used by people at a vulnerable point in their lives, and a hostile community does real harm. There is no warning system for serious violations: we remove the content, and we may remove the account permanently.

You must not post, share, or send:

• Harassment, bullying, intimidation, or threats of any kind
• Hate speech, or content that attacks or demeans people on the basis of race, ethnicity, national origin, religion, disability, illness, age, sex, gender identity, or sexual orientation
• Sexually explicit or pornographic material
• Graphic violence or deliberately shocking imagery
• Content that encourages, glorifies, instructs, or provides methods for suicide, self-harm, or disordered eating
• Content that encourages another user to relapse, or that mocks, shames, or belittles someone for relapsing
• Promotion, advertising, or sale of nicotine, alcohol, drugs, gambling, medication, or any other addictive product or service
• Another person's private information, including real names, addresses, phone numbers, or photographs shared without their consent
• Impersonation of another person, of a healthcare professional, or of Emese Care staff
• Spam, advertising, referral links, or repeated unsolicited messages
• Anything unlawful under Hungarian or EU law, or anything that infringes someone else's rights

7.3 Automated moderation before publication

Every post, reply, photo, and display name is checked automatically before it becomes visible to anyone else. Content that fails this check is never published. Automated moderation is not perfect in either direction, which is exactly why the tools in 7.4 and 7.5 exist.

7.4 Reporting objectionable content

Every post and every reply in the App carries a Report action. Reporting sends the content to us for review and removes it from your own feed straight away. You do not need to explain yourself, and the author is never told who reported them.

7.5 Blocking abusive users

Every post and every reply also carries a Block action. Blocking someone removes all of their posts and replies from your feed instantly and prevents their content reaching you in future. Blocking also notifies our team, so a user who is blocked repeatedly gets reviewed even when nobody files a report.

7.6 What we do about it

We review reported content and blocked accounts and aim to act within 24 hours. Where we confirm a violation we remove the content and, depending on severity, warn, suspend, or permanently terminate the account. Serious violations, including threats and anything that endangers a person's safety, result in immediate permanent termination without prior notice and without refund. Where the law requires it, we will report content to the competent authorities.

7.7 Other users are not professionals

Content posted by other users is theirs, not ours. It is not checked for medical accuracy, it is not advice from Emese Care, and it must never be treated as a substitute for professional care. See Section 10 (Medical Disclaimer).

7.8 You are responsible for what you post

You are solely responsible for the user content you post and for the consequences of posting it. Do not post anything you would not want associated with you, and remember that the other people in the community are working through the same difficulties you are.

8. Content Ownership

8.1 Your content is yours

Any content you submit to the App (such as your Future Self Letter) belongs to you. You retain full ownership.

8.2 Licence to us

By submitting content, you grant us a limited, non-exclusive licence to store and display that content solely to provide the service to you. Where you post user content to the Community, that licence extends to showing it to other users of the App. We will never sell or commercially exploit your content.

8.3 Your right to delete

You may delete your content and your account at any time. Upon deletion, all your data is permanently removed from our systems. See the Privacy Policy for the deletion procedure.

9. Intellectual Property

All content, designs, code, and materials in the App, other than content you submit, are the intellectual property of Nekotin Kft. or our licensors. You may not copy, reproduce, or distribute them without our written permission.

10. Medical Disclaimer

Please read this section carefully.

10.1 Not a medical service

Emese Care is NOT a medical service. The App, its content, tools, and programs are for informational and personal support purposes only. Nothing in the App constitutes medical advice, diagnosis, treatment, or therapy.

Emese Care does not replace:

• A doctor, psychiatrist, or psychologist
• An addiction specialist or therapist
• A rehabilitation programme
• Any other professional healthcare service

10.2 Not for emergencies

Emese Care is NOT equipped to handle medical emergencies or mental health crises. The App does not provide real-time crisis support.

If you or someone else is in immediate danger, stop using the App and:

10.3 Withdrawal and medical risk

Some habits, including alcohol, benzodiazepines, and opioids, can cause medically serious withdrawal symptoms. If you are considering stopping use of any substance, speak to a doctor first. Sudden cessation of certain substances can be life-threatening without medical supervision.

Emese Care does not provide personalised medical guidance on withdrawal. Always consult a qualified healthcare professional before making changes to your substance use.

10.4 No guarantees

Emese Care cannot guarantee any outcome. Recovery is a personal journey and results vary significantly between individuals. The App provides tools and support, but your outcomes depend on many factors outside our control.

10.5 Consult a professional

If you have any concerns about your physical or mental health, consult a qualified healthcare provider. Do not delay seeking professional help because of anything you read or experience in the App.

11. Limitation of Liability

To the fullest extent permitted by Hungarian and EU law:

• We provide the App "as is", without warranties of any kind
• We are not liable for any indirect, incidental, or consequential loss arising from your use of the App
• We are not liable for user content posted by other users, beyond the moderation obligations described in Section 7
• Our total liability to you for any claim arising from these Terms shall not exceed the amount you have paid us in the 12 months preceding the claim (or €100 if you have paid nothing)

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

12. Termination

12.1 By you

You may close your account at any time through the App settings. We will permanently delete all your data.

12.2 By us

We may suspend or terminate your account if you violate these Terms, or if we discontinue the service. We will give you reasonable notice where possible. Where the violation involves objectionable content or abuse of another user, Section 7.6 applies and we may terminate immediately without notice.

12.3 Effect of termination

On termination, your right to use the App ends immediately. We will delete your data in accordance with our Privacy Policy.

13. Changes to the Service and These Terms

We may update these Terms from time to time. When we make material changes, we will notify you in the App and update the "Last updated" date above. Your continued use after notification constitutes acceptance of the updated Terms.

If you do not accept the changes, you may close your account before they take effect.

Previous versions of these Terms are available via the "What changed?" panel at the top of this page.

14. Governing Law and Disputes

These Terms are governed by the laws of Hungary and applicable EU law.

Any disputes will first be addressed through good-faith communication. If we cannot resolve a dispute informally, you may refer the matter to the competent Hungarian court or, where applicable, to the Online Dispute Resolution platform provided by the European Commission.

As a Hungarian consumer, you also have the right to contact the Hungarian Competition Authority (GVH) or your regional Conciliation Body (Békéltető Testület) for consumer protection disputes.

15. Contact

If you have questions about these Terms, please contact us:

Nekotin Kft.
2072 Zsámbék, Nyárfás utca 38.
hello@emese.care